These Terms of Service ("Terms") form a binding agreement between you and LandTable Cloud Ltd (trading as "LandTable"; "we", "us", or "our"), a company established in the United Kingdom that provides its services worldwide. They govern your access to and use of the LandTable website at landtable.io, the LandTable application at cloud.landtable.io, and any related products, features, content, or services (together, the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.
1. Who may use the Services
You may use the Services only if you can form a legally binding contract with LandTable, and only in compliance with these Terms and all applicable laws. You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher).
If you are using the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and "you" refers to that organisation.
2. Accounts and security
- You must provide accurate, current information when creating an account, and keep it up to date.
- You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
- You must notify us promptly at legal [at] landtable.io if you suspect any unauthorised use of your account or any security incident.
- We may suspend or terminate accounts that violate these Terms or that pose a risk to the Services or other users.
3. Workspaces, roles and Customer Data
The Services allow you to create and join workspaces, invite collaborators, and create bases, tables, fields, records, forms, and related content ("Customer Data"). Workspace owners and administrators control access permissions and settings, including data retention and member roles.
As between you and LandTable, you (or, as applicable, the workspace owner) own all Customer Data. You grant LandTable a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide and improve the Services, to prevent or address technical or security issues, and to comply with law.
You are solely responsible for your Customer Data, including ensuring that you have all necessary rights and lawful bases to collect, store, and process it through the Services, and that it does not violate these Terms or any applicable law.
4. Acceptable use
You agree not to, and not to permit any third party to:
- Use the Services in violation of any applicable law, regulation, or third-party right (including intellectual property and privacy rights);
- Upload or transmit any content that is unlawful, harmful, defamatory, harassing, hateful, infringing, obscene, or otherwise objectionable;
- Use the Services to send spam or unsolicited communications;
- Upload viruses, worms, malware, or other malicious code;
- Probe, scan, or test the vulnerability of the Services, or breach or circumvent any security or authentication measures (other than via a coordinated disclosure to legal [at] landtable.io);
- Interfere with or disrupt the Services, or place an unreasonable load on our infrastructure;
- Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent that such restriction is prohibited by law;
- Resell, sublicense, or commercially exploit the Services other than as expressly permitted;
- Use the Services to build a competing product, or to scrape or harvest data;
- Use the Services to process data subject to specially regulated legal regimes (such as PCI cardholder data, US HIPAA protected health information, or special category personal data under UK/EU GDPR) unless we have agreed in writing.
We reserve the right (but are not obligated) to investigate suspected violations and to remove content or suspend accounts where we reasonably believe a violation has occurred.
5. Plans, fees and billing
The Services may be offered under free and paid plans. Where paid plans apply:
- Fees, billing cycles, and included usage are described at the point of purchase or in an applicable order form.
- Prices are exclusive of VAT, sales tax, GST and any other applicable local taxes, which are calculated and added at checkout based on your billing location. The final amount charged may therefore exceed the headline price shown on our pricing page.
- Subscriptions renew automatically for successive periods of the same length unless cancelled before the renewal date.
- Refunds are governed by our Refund Policy, which includes a 14-day cooling-off period for new customers in line with the Consumer Contracts Regulations 2013 (UK) and equivalent EU consumer law.
- If we make material pricing changes, we will give you reasonable notice before they take effect at your next renewal.
- If your payment fails, we may suspend or downgrade your account after notice.
5.1 Creem as Merchant of Record
We use Creem to process all subscription payments for the Services. Creem acts as the Merchant of Record for every LandTable subscription, which means that Creem — not LandTable — is the seller of record on your invoice and is responsible for:
- Collecting payment from you using your chosen payment method;
- Calculating, collecting, and remitting any applicable VAT, sales tax, GST or other local taxes in your jurisdiction;
- Issuing tax-compliant invoices and receipts;
- Managing payment-method updates, refunds (on our instruction and in line with our Refund Policy) and billing disputes, including chargebacks.
Your purchase of a paid subscription is also subject to Creem's buyer and privacy terms. You can manage your invoices, payment methods and subscription status at any time from Creem's customer portal. For billing or refund enquiries you can contact us at billing [at] landtable.io and we will coordinate with Creem to resolve them.
Where enabled for a particular plan, Creem may also send you a single automated reminder email if you begin but do not complete a checkout for that plan, using the email address you provided to the checkout. See our Privacy Policy for details and how to object.
5.2 Plan limits and tier changes
The Services are available under Free, Pro, and Enterprise plans. Each plan includes defined limits on the number of bases, rows per base, and available features. Current limits for each plan are described on our pricing page and within the application.
When your subscription is cancelled or your paid plan otherwise ends:
- Your data is not deleted. Existing bases, tables, records, forms, and all other Customer Data are preserved on the Free plan. You retain full read and edit access to your existing content.
- New resource creation is limited. You will not be able to create additional bases, records, or other resources that would exceed Free-plan limits while you remain over those limits. Existing resources above the Free-plan limits are not removed and continue to be accessible.
- Paid features become unavailable. Features included in a paid plan but not in the Free plan (such as automations, snapshots, statistics dashboards, column permissions, and custom form branding) are disabled on downgrade. The underlying data those features reference is preserved and becomes accessible again if you re-subscribe.
- Scheduled cancellation. If you cancel with a scheduled period-end date (the default), paid-plan access, limits, and features remain in effect until the end of your current billing period, after which the Free-plan limits apply.
We do not force deletion of data that exceeds Free-plan limits on downgrade. You can re-subscribe at any time to restore full paid-plan access to all your existing data and features.
6. Free trials and beta features
We may make trial, preview, beta, or experimental features available. Such features are provided "AS IS" and "AS AVAILABLE", may be modified or discontinued at any time, and are not subject to any service-level commitments. We may collect feedback about beta features and use it to improve the Services.
7. Intellectual property
LandTable and its licensors retain all right, title, and interest in and to the Services, including all software, content (excluding Customer Data), trademarks, logos, and designs. No rights are granted to you other than the limited right to use the Services in accordance with these Terms.
If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you.
8. Open-source components
Parts of the Services may include or be made available as open-source software, which is licensed under its own terms. In the event of a conflict between these Terms and the applicable open-source licence with respect to those components, the open-source licence governs.
9. Third-party services and infrastructure
The Services rely on third-party infrastructure providers, including:
- Koyeb for application hosting and compute;
- bunny.net for managed libSQL database hosting;
- Upstash (Redis) for optional hosted realtime pub/sub messaging infrastructure;
- Resend for transactional system email delivery;
- Cloudflare for DNS, content delivery, TLS, and protective network services;
- Vercel for hosting our marketing website at landtable.io.
You acknowledge that the availability and behaviour of the Services depends in part on these providers. We are not responsible for any third-party site, product, or service that you access through links from the Services. Your use of any third-party service is at your own risk and subject to that third party's terms.
10. Privacy and data protection
Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor (for example, Customer Data containing personal data), our Data Processing Addendum supplements these Terms and forms part of the agreement between us.
11. Suspension and termination
Subscription cancellation: You may cancel your paid subscription at any time through the in-product billing settings or Creem's customer portal. Cancellation does not delete your account or workspace data — your workspace reverts to the Free plan and all data is preserved as described in section 5.2.
Workspace deletion: You may permanently delete a workspace at any time from the workspace settings. Workspace deletion is immediate and irreversible — all Customer Data in that workspace is permanently deleted with no recovery window. Export your data before deleting.
Termination by LandTable: We may suspend or terminate your access to the Services at any time if:
- You materially breach these Terms and (where capable of cure) do not cure the breach within a reasonable period after notice;
- Your use poses a security, legal, or reputational risk to LandTable, our infrastructure, or other users;
- We are required to do so by law or by an order of a competent authority; or
- You fail to pay fees when due.
Where we terminate your account, your right to use the Services ends. We will make Customer Data available for export for a reasonable period (typically 30 days) following such termination, after which we may delete it. Sections of these Terms which by their nature should survive termination will survive (including IP, disclaimers, limitations of liability, indemnities, and governing law).
12. Service availability and changes
We work hard to keep the Services available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. Where changes materially reduce functionality, we will use reasonable efforts to notify paying customers in advance.
13. Disclaimer of warranties
To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the Services will be uninterrupted, secure, or error-free. You are responsible for keeping your own backups of Customer Data.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable consumer law.
14. Limitation of liability
To the maximum extent permitted by law, LandTable and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or in connection with these Terms or the Services in any 12-month period will not exceed the greater of (a) the amounts paid by you to LandTable for the Services during that 12-month period, or (b) GBP £100.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
15. Indemnification
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless LandTable and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Services in violation of these Terms or applicable law; or (c) your violation of any third-party right.
16. Export controls and sanctions
You may not access or use the Services if you are located in, ordinarily resident in, or organised under the laws of any country or region subject to comprehensive UK, EU, US, or UN sanctions, or if you are a person with whom dealings are prohibited under applicable export-control or sanctions laws.
17. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and give you reasonable advance notice through the Services or by email to the address associated with your account before the changes take effect. Where a change materially affects your rights, we will, where reasonably practicable, give you the opportunity to review and accept the updated Terms, and you may stop using and close your account before the changes take effect if you do not agree. Where a change relates to the processing of personal data and requires your consent under the UK GDPR or PECR, we will obtain that consent separately as described in the Privacy Policy.
18. General
- Entire agreement. These Terms, together with the Privacy Policy and any order forms or addenda, are the entire agreement between you and LandTable regarding the Services.
- Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
- No waiver. A failure to enforce any provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices. We may give notices to you by email to the address associated with your account or by posting in the Services. You should send notices to us at legal [at] landtable.io.
- Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, agency, or employment relationship.
19. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute, except that we may bring proceedings in any jurisdiction where you are located to enforce our intellectual property rights or to obtain injunctive relief.
If you are a consumer ordinarily resident outside England and Wales, you may have the benefit of mandatory provisions of the law of your country of residence, and nothing in this section affects those rights.
20. Contact
Questions about these Terms can be sent to legal [at] landtable.io.