This page explains how LandTable subscriptions work — from choosing a plan to upgrading, downgrading, and cancelling. Payments are handled by Creem, which acts as the Merchant of Record for every LandTable subscription. See our Refund Policy for information on how to claim a refund.
1. Plans & pricing
LandTable offers three tiers. All plans use flat per-workspace pricing — you pay for the workspace, not per seat, so you can invite as many teammates as you like at no extra cost.
- Free — one workspace, 1 base, 100 rows per base, 2 lightly-branded forms. Always free, no credit card required.
- Pro — 50 bases, 50,000 rows per base, workflow automations, statistics dashboards, column permissions, two-factor authentication, up to 5 plugin integrations, and 10 custom-branded forms. Available monthly or yearly.
- Enterprise — 500 bases, 500,000 rows per base, all Pro features plus workspace-level AES-256 encryption, granular column permissions, table locking, owner-only base restrictions, point-in-time snapshots, encrypted messaging, up to 10 plugins, 25 custom-branded forms, and priority support. Available monthly or yearly.
Current prices are displayed on the pricing section of our homepage. Annual plans include a discount compared with paying month-to-month.
2. Starting a subscription
To subscribe, open your workspace in the LandTable app, go to Workspace Settings → Billing, choose a plan and billing interval (monthly or yearly), and click Upgrade to Pro or Upgrade to Enterprise. You will be redirected to a Creem-hosted checkout page to enter your payment details. Once payment is confirmed, your workspace tier is upgraded immediately.
3. Upgrading your plan
You can upgrade from Pro to Enterprise (or switch from a monthly plan to a yearly one) directly in Workspace Settings → Billing without going through a separate checkout. Upgrades take effect immediately.
When you upgrade mid-cycle, LandTable asks Creem to calculate the unused portion of your current billing period and charge the prorated difference immediately. For example, if you are on a monthly Pro plan and upgrade to Enterprise halfway through your billing month, you will be charged for roughly half a month of Enterprise minus half a month of Pro.
Before any charge is taken, a confirmation dialogue shows you the new plan price, the prorated amount due now, and how VAT will be applied — all fetched live from Creem so the figures match exactly what you will be billed. The new tier is activated as soon as Creem confirms payment.
4. Downgrading your plan
You can downgrade from Enterprise to Pro (or from a yearly plan to a monthly one) in Workspace Settings → Billing. Downgrades also take effect immediately.
When you downgrade mid-cycle, Creem calculates the unused portion of the higher-value plan and applies a prorated credit to your next invoice. For example, if you downgrade from Enterprise to Pro halfway through your billing month, a credit equal to roughly half a month of Enterprise minus half a month of Pro is added to your next renewal invoice, reducing what you owe at that point.
A confirmation dialogue shows you the new plan price, the prorated credit amount, and how VAT will be applied before the change is confirmed. Your workspace tier is updated as soon as the downgrade is processed by Creem.
5. Cancelling a subscription
You can cancel your subscription at any time from the Creem customer portal, which is accessible via Workspace Settings → Billing → Manage Subscription & Invoices. Cancellation is effective at the end of your current billing period — your workspace retains its paid-tier features until then, after which it automatically returns to the Free tier. You will not be charged again after cancellation.
You can reactivate a cancelled subscription before the period end from the Creem customer portal (Workspace Settings → Billing → Manage Subscription & Invoices). This restores auto-renewal from the next billing date.
6. Payment methods & invoices
LandTable accepts all major debit and credit cards through Creem. To update your payment method, view past invoices, or download receipts, click Manage Subscription & Invoices in Workspace Settings → Billing to open the Creem customer portal.
Creem sends a receipt by email after every successful charge. If you have not received a receipt, check your spam folder or contact Creem at creem.io.
7. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period (monthly or yearly). Creem will email a renewal reminder before each charge where required by applicable law. To prevent renewal, cancel your subscription before the renewal date — see section 5 above.
8. Failed payments
If a renewal payment fails, Creem retries the charge over several days and sends email notifications to the address on your account. During this period your subscription status moves to past due and your workspace continues to operate at the paid tier. If the payment cannot be recovered, the subscription is cancelled and the workspace returns to the Free tier.
To resolve a failed payment, update your payment method in the Creem customer portal (accessible from Workspace Settings → Billing).
9. VAT & taxes
Creem, as Merchant of Record, is responsible for calculating, collecting, and remitting VAT and any applicable sales taxes. Where VAT applies, it will be displayed at checkout and included on your Creem invoice. Creem's registered VAT number is shown on your receipt. If you have a VAT number for your business, you can enter it at checkout to apply reverse-charge rules where applicable.
10. Questions & support
For billing questions, email billing [at] landtable.io and include your workspace name and the email address on your account. We aim to respond within 2 business days. For payment disputes or invoice corrections, you can also contact Creem directly at creem.io.
For refund requests, see our Refund Policy.