This page explains how LandTable subscriptions work — from choosing a plan to upgrading, downgrading, and cancelling. Payments are handled by Paddle, which acts as the Merchant of Record for every LandTable subscription. See our Refund Policy for information on how to claim a refund.
1. Plans & pricing
LandTable offers three tiers. All plans use flat per-workspace pricing — you pay for the workspace, not per seat, so you can invite as many teammates as you like at no extra cost.
- Free — one workspace, 1 base, 100 rows per base, 2 lightly-branded forms. Always free, no credit card required.
- Pro — 50 bases, 50,000 rows per base, workflow automations, statistics dashboards, column permissions, snapshots & point-in-time recovery, up to 5 plugin integrations, and 10 custom-branded forms. Available monthly or yearly.
- Enterprise — 500 bases, 500,000 rows per base, all Pro features plus workspace-level AES-256 encryption, encrypted messaging, up to 10 plugins, 25 custom-branded forms, and priority support. Available monthly or yearly.
Current prices are displayed on the pricing section of our homepage, in pounds sterling (GBP) — see Currency & taxes below for how charges in other currencies are handled. Annual plans include a discount compared with paying month-to-month.
2. Starting a subscription
To subscribe, open your workspace in the LandTable app, go to Workspace Settings → Billing, choose a plan and billing interval (monthly or yearly), and click Upgrade to Pro or Upgrade to Enterprise. This opens a secure Paddle checkout directly inside the app to enter your payment details, without leaving LandTable. Once payment is confirmed, your workspace tier is upgraded immediately.
3. Upgrading, downgrading, and interval changes
Once you have an active subscription, changing tier (Pro ↔ Enterprise), switching between monthly and yearly billing, or cancelling is all done from the Paddle customer portal — click Manage Subscription & Invoices in Workspace Settings → Billing to open it. The portal shows you the new plan price and any prorated amount before you confirm the change, so there are no surprises.
When you upgrade mid-cycle, Paddle charges the prorated difference for the remainder of your current billing period. When you downgrade mid-cycle, Paddle applies a prorated credit to your next invoice rather than refunding the difference immediately. Either way, your workspace tier updates as soon as Paddle confirms the change, and LandTable's records are kept in sync automatically via webhook.
4. Cancelling a subscription
You can cancel your subscription at any time from the Paddle customer portal, which is accessible via Workspace Settings → Billing → Manage Subscription & Invoices. Cancellation is effective at the end of your current billing period — your workspace retains its paid-tier features until then, after which it automatically returns to the Free tier. You will not be charged again after cancellation.
You can reactivate a cancelled subscription before the period end from the Paddle customer portal (Workspace Settings → Billing → Manage Subscription & Invoices). This restores auto-renewal from the next billing date.
5. Payment methods & invoices
LandTable accepts all major debit and credit cards through Paddle. To update your payment method, view past invoices, or download receipts, click Manage Subscription & Invoices in Workspace Settings → Billing to open the Paddle customer portal.
Paddle sends a receipt by email after every successful charge. If you have not received a receipt, check your spam folder or contact Paddle at paddle.com.
6. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period (monthly or yearly). Paddle will email a renewal reminder before each charge where required by applicable law. To prevent renewal, cancel your subscription before the renewal date — see section 4 above.
7. Failed payments
If a renewal payment fails, Paddle retries the charge several times over roughly the following month and sends email notifications to the address on your account. During this period your subscription status moves to past due and your workspace continues to operate at the paid tier. If the payment cannot be recovered, the subscription is cancelled and the workspace returns to the Free tier.
To resolve a failed payment, update your payment method in the Paddle customer portal (accessible from Workspace Settings → Billing).
8. Currency & taxes
All LandTable prices are set, shown, and charged in pounds sterling (GBP) — there is no automatic currency conversion at checkout. If your card or bank account is denominated in another currency, your bank converts the GBP amount at its own exchange rate and may apply its own fees; that conversion is between you and your bank, not something LandTable or Paddle controls.
Paddle, as Merchant of Record, is responsible for calculating, collecting, and remitting VAT and any applicable sales taxes. Where VAT applies, it will be displayed at checkout and included on your Paddle invoice. If you have a VAT number for your business, you can enter it at checkout to apply reverse-charge rules where applicable.
9. Questions & support
For billing questions, email billing [at] landtable.io and include your workspace name and the email address on your account. We aim to respond within 2 business days. For payment disputes or invoice corrections, you can also contact Paddle directly at paddle.com.
For refund requests, see our Refund Policy.